Shipping Policy

Delivery Coverage

We currently deliver throughout Bangladesh. Delivery availability depends on your location and will be confirmed during checkout.

International shipping is available. If international delivery is offered, shipping charges and estimated delivery times will be confirmed before your order is dispatched.

Delivery Time

Estimated delivery times are as follows:

Delivery estimates begin after your order has been confirmed. Working days exclude Fridays, public holidays, and any periods when courier services are disrupted.

Please note that delivery times are estimates and may vary depending on your location, order volume, weather conditions, or other unforeseen circumstances.

Delivery Charges

Shipping charges are calculated based on your delivery location, parcel size, and order value. The applicable delivery fee will be displayed during checkout before payment is completed.

If your order qualifies for free delivery under an active promotion, this will also be shown at checkout.

Order Processing

Orders are processed after successful confirmation. Depending on your selected payment method and order details, confirmation may be completed by SMS, phone call, email, or WhatsApp.

Orders are usually processed within normal business hours. Orders placed on weekends or public holidays may be processed on the next working day.

Order Tracking

Once your order has been dispatched, tracking information will be provided whenever available. If online tracking is unavailable, you may contact our customer support team with your order number to receive the latest delivery status.

Receiving Your Order

Please inspect your parcel when it arrives.

If you notice any of the following:

• Damaged packaging
• Incorrect product
• Missing item
• Defective product

please take clear photographs or record an unboxing video and contact SAFA within 24 hours of delivery.

For faster resolution, keep the original packaging, tags, invoice, and proof of purchase until your case has been reviewed.

Some courier partners provide sealed or closed-box deliveries. In such cases, please follow the courier's delivery procedure before refusing the parcel and contact SAFA immediately for assistance.

Delivery Delays

While we aim to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather
• Public holidays
• Traffic or road conditions
• Courier operational delays
• Natural disasters
• Political or regulatory disruptions

If a significant delay occurs, we will make every reasonable effort to keep you informed.

Failed Delivery

To help ensure successful delivery, please provide a complete delivery address and an active mobile number when placing your order.

If delivery cannot be completed because:

• the address is incorrect or incomplete,
• the recipient is unavailable,
• we are unable to contact you,

our delivery partner may attempt another delivery or return the parcel to SAFA.

If an additional delivery attempt requires extra shipping charges, we will notify you before proceeding.

Contact Us

If you have any questions about your shipment or need assistance with an existing order, please contact our customer support team with your order number. We will be happy to assist you with delivery updates and shipping-related inquiries.

• Phone: +880 1711-924984
• WhatsApp: +880 1711-924984
• Email: safafairuz04@gmail.com
• Business Address: 334/2, Uposhahar (In Front of Sristy school), Boalia, Rajshahi-6202
• Customer Support Hours: 24/7