SAFA Loyalty Program
The SAFA Loyalty Program is our way of thanking customers for choosing us. As a member, you can earn reward points on eligible purchases and redeem them on future orders, subject to the terms of this program.
By joining or participating in the SAFA Loyalty Program, you agree to the terms outlined below.
1. Membership
Customers can join the SAFA Loyalty Program through Website / Physical Store / Approved Channel.
To register, you must provide accurate and up-to-date information, including your name and active mobile number. You are responsible for keeping your account information current.
Membership is intended for personal use only and may not be transferred, sold, or shared with another person unless expressly permitted by SAFA.
2. Earning Reward Points
Members earn loyalty points on eligible purchases made through participating SAFA sales channels.
Program details include:
- Earn Rate: X points for every BDT Y spent
- Eligible Purchases: Specify eligible products or categories
- Excluded Purchases: State exclusions such as gift cards, delivery charges, taxes, or promotional items
Reward points are credited after an eligible purchase has been successfully completed and verified.
Orders that are cancelled, refunded, exchanged, or found to be fraudulent may not earn points, and previously awarded points may be removed from your account.
3. Redeeming Reward Points
Reward points may be redeemed toward eligible SAFA purchases.
The following program rules apply:
- Redemption Value: X points = BDT Y
- Minimum Points Required: X points
Reward points cannot be exchanged for cash.
Points may only be redeemed according to the terms of the current loyalty program.
The number of points available for redemption will be shown in your account, where applicable.
4. Point Validity
Reward points remain valid for X months from the date they are earned unless otherwise stated.
Unused points automatically expire after the applicable validity period and cannot be restored unless required by law or approved by SAFA.
Customers are encouraged to redeem their points before they expire.
5. Account Responsibility
You are responsible for maintaining the security of your loyalty account and registered mobile number.
SAFA is not responsible for unauthorized use of reward points resulting from:
- Sharing verification codes or passwords.
- Providing account access to another person.
- Failure to protect your account information.
If you believe your account has been accessed without authorization, please contact SAFA immediately.
6. Program Changes
SAFA reserves the right to modify, suspend, or discontinue the Loyalty Program at any time if required for business, operational, or legal reasons.
Changes may include updates to:
- Point earning rates
- Redemption values
- Eligible purchases
- Membership requirements
- Program benefits
- Point validity periods
Where practical, SAFA will provide reasonable notice before significant changes take effect.
7. Fraud and Misuse
SAFA may suspend or terminate a membership account if we reasonably believe that a customer has:
- Used fraudulent or misleading information.
- Attempted to manipulate the Loyalty Program.
- Abused promotional offers.
- Violated the program terms.
- Engaged in unlawful or dishonest activity.
In such cases, accumulated points may be cancelled without prior notice where permitted by applicable law.
8. Limitation of Liability
The SAFA Loyalty Program is provided as a customer benefit and does not create any ownership interest in accumulated reward points.
Reward points have no cash value, cannot be sold or transferred, and may only be used according to this policy.
SAFA's decisions regarding the administration of the Loyalty Program are final, subject to applicable consumer protection laws.
9. Contact Us
If you have any questions regarding the SAFA Loyalty Program or your reward points, please contact our customer support team.
- Phone: +880 1711-924984
- WhatsApp: +880 1711-924984
- Email: safafairuz04@gmail.com
- Business Address: 334/2, Uposhahar (In Front of Sristy school), Boalia, Rajshahi-6202
- Customer Support Hours: 24/7