Payment Policy

1. Accepted Payment Methods

The payment options available for your order will be displayed during checkout. Depending on your location, order value, and product type, SAFA currently accepts Cash on Delivery (COD), bKash, Nagad, debit/credit cards, or bank transfer.

Some payment methods may not be available for every order.

2. Cash on Delivery (COD)

Cash on Delivery is available only in eligible delivery areas.

SAFA reserves the right to restrict or disable COD for certain situations, including:

• High-value orders
• Customized or made-to-order products
• Clearance or promotional items
• Remote delivery locations
• Orders requiring advance verification

Where advance payment is required, you will be informed before your order is confirmed.

3. Online Payment Security

Your payment security is important to us.

All online transactions are processed through authorized and trusted payment service providers that use industry-standard security measures to protect your financial information.

SAFA does not store your complete debit or credit card details.

For your protection, SAFA will never ask you to share your card PIN, CVV, OTP, password, or other confidential banking credentials through phone calls, emails, social media, or messaging apps. If you receive such a request claiming to be from SAFA, please contact us immediately.

4. Pricing and Billing

All prices on our website are displayed in Bangladeshi Taka (BDT) unless otherwise stated.

Your final payable amount will be clearly shown during checkout and may include:

• Product price
• Delivery charges
• Applicable taxes or VAT
• Discounts or promotional offers

SAFA does not apply hidden charges. You will always see the total payable amount before confirming your order.

5. Failed or Duplicate Payments

If your payment is unsuccessful, declined, or appears to have been charged more than once, please first verify the transaction with your bank or payment provider.

If the issue remains unresolved, contact SAFA with:

• Your order number
• Payment reference or transaction ID
• A screenshot or payment receipt, if available

We will investigate the transaction with the payment provider and keep you informed throughout the process.

If a duplicate payment is confirmed, any approved refund will be processed according to the payment provider's procedures and our Exchange & Refund Policy.

6. Payment Verification

To protect both our customers and our business from fraud, SAFA may request reasonable verification before processing certain orders.

This may include confirming your identity, delivery address, phone number, or payment details.

If we are unable to verify an order or believe that a transaction is unauthorized, fraudulent, or poses a security risk, we reserve the right to cancel or refuse the order. Where applicable, eligible payments will be refunded through the original payment method.

7. Refund Processing

Approved refunds will be issued using the original payment method whenever possible, unless another method is permitted by applicable law or agreed upon with the customer.

Processing times may vary depending on your bank, mobile financial service provider, or payment gateway. Once a refund has been initiated by SAFA, additional processing time may be required before the funds appear in your account.

8. Changes to This Payment Policy

SAFA may update this Payment Policy from time to time to reflect changes in payment methods, legal requirements, or business operations.

The latest version will always be available on our website, and continued use of our services after any update constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions regarding payments, billing, or transaction issues, please contact our customer support team.

• Phone: +880 1711-924984
• WhatsApp: +880 1711-924984
• Email: safafairuz04@gmail.com
• Business Address: 334/2, Uposhahar (In Front of Sristy school), Boalia, Rajshahi-6202
• Customer Support Hours: 24/7