Privacy Policy
At SAFA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your personal data when you visit our website, place an order, or interact with our official communication channels.
By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
To provide our products and services, we may collect the following information:
Personal Information
When you place an order, create an account, contact us, or participate in promotions, we may collect:
- Full name
- Mobile number
- Email address
- Delivery and billing address
- Order and payment details
- Size preferences
- Customer reviews or feedback
- Messages sent to our customer support team
Technical Information
When you browse our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Cookies and similar technologies
We use this information to improve website performance, security, and your overall shopping experience.
2. How We Use Your Information
Your information is collected only for legitimate business purposes. We may use it to:
- Process and deliver your orders.
- Verify your identity or payment when necessary.
- Provide customer support and respond to your inquiries.
- Process exchanges, returns, or refunds.
- Improve our products, website, and customer experience.
- Send order confirmations, delivery updates, and important service notifications.
- Send promotional offers, new collection announcements, or marketing messages where permitted by law.
- Prevent fraud, unauthorized transactions, and misuse of our services.
- Comply with applicable legal and regulatory requirements.
3. Payment Security
SAFA does not store your complete debit or credit card information.
Online payments are processed through authorized and secure payment providers. We will never ask you to share your card PIN, OTP, password, or other confidential banking credentials through phone calls, emails, social media, or messaging platforms.
4. Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
Your information may be shared only when necessary with trusted third parties that help us operate our business, including:
- Payment gateway providers
- Delivery and courier partners
- Website hosting and technology providers
- Customer support service providers
These service providers may use your information only to perform services on our behalf and are expected to protect it appropriately.
We may also disclose information when required by law or when necessary to protect our legal rights, customers, employees, or business operations.
5. Cookies
Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and enhance your browsing experience.
Most web browsers allow you to control or disable cookies through browser settings. Please note that disabling cookies may affect certain website features and functionality.
6. Marketing Communications
With your permission or where permitted by law, SAFA may send promotional emails, SMS messages, or other marketing communications regarding new arrivals, special offers, and exclusive campaigns.
You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the message or by contacting our customer support team.
Please note that even if you opt out of marketing messages, you will continue to receive important order confirmations, delivery updates, and customer service communications.
7. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Although we strive to maintain a secure environment, no website or online transmission can be guaranteed to be completely secure. We encourage customers to protect their account credentials and never share passwords, OTPs, or verification codes with anyone.
8. Your Rights
You may request to review, update, or correct your personal information by contacting SAFA through [Privacy Email/Phone].
Where permitted by applicable law, you may also request the deletion of certain personal information. However, we may retain information that is necessary for order records, legal compliance, fraud prevention, accounting, taxation, or other legitimate business purposes.
9. Updates to This Privacy Policy
SAFA may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
The latest version will always be published on our website, and any updates become effective upon publication unless otherwise stated.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Phone: +880 1711-924984
- WhatsApp: +880 1711-924984
- Email: safafairuz04@gmail.com
- Business Address: 334/2, Uposhahar (In Front of Sristy school), Boalia, Rajshahi-6202
- Customer Support Hours: 24/7